Support Engineer

Location: Exton, PA, United States
SUPPORT ENGINEER
Who Are We:
Avanceon is a premier provider of manufacturing technology solutions that helps our clients improve productivity, quality, and sustainability.  We started our business when MTV played music videos, a gallon of gas was under a dollar, and control systems used “real” relays. As a result, we have seen a lot, done a lot, know a lot, and have learned many lessons that we can share with our customers and our team.
 
Avanceon Is One of the 2017 Top Workplaces In Philadelphia
What We Want:
You are a self-starter, you enjoy a challenge, and you work well independently. You are capable of providing field and phone engineering support either individually, or in a tem environment, to customers on Control Automation Systems, Data Interoperability and Visibility Systems, and Manufacturing Execution Systems.  You don’t mind travel and can conduct on-site support calls on both a scheduled and non-scheduled (emergency) basis.
 
Engineering Support:
  • Help customers over the phone and remote access
  • Go to customer site to troubleshoot and repair their problems
  • Provide customers with support on a preventive maintenance schedule
  • Perform onsite assessments of customer manufacturing systems, network structure and process flow
  • Perform gap analysis of customer manufacturing systems, network structure and process flow
 Documentation:
  • Write a detailed assessment report
  • Record all documentation required to maintain customer systems
  • Maintain all documentation and update monthly
  • Communicate with internal management of the status of customers cases
  • Communicate with the customers the status of their cases
  • Keep all data relative to customer cases in internal CMMS
Customer Training:
  • Train customers, operators, and technicians on modifications
  • Train customers, operators, and technicians on new systems
 Other position requirements:
  • Ability to travel 50%
  • 3 – 5 years’ experience
  • Speak, read and write fluently in English
  • Superior computer skills
  • Valid driver’s license
  • Valid, usable credit card for field expenses
What We Can Do For You:
Avanceon offers the usual good stuff:
  • Great medical, dental and vision plans
  • Life and long & short term disability insurance
  • 401K plans offered, and contributed to by employer
  • Amazing PTO – higher than most other companies
  • External training to continue to learn and advance your skills
  • Tuition reimbursement opportunities
However, the Avanceon difference comes from all of the additional benefits our associates enjoy:
  • Casual dress code (jeans and sneakers are ok, and sometimes even flip flops!) with funds provided for cool new Avanceon threads
  • Casual work environment where you have easy access to team leaders and friendly executives
  • Diverse customers and industries makes for a variety of tasks, training, experiences, and certifications
  • Dedicated time & creative freedom in the office to develop tools, skills, and processes to make your work life better
  • Recognition and awards given during a weekly company-wide celebration
  • Easy opportunities to contribute to the community through our fundraising efforts
  • Fun team-building events (we escaped the room!)
  • PARTIES! We have ping-pong and corn hole (beanbag) tournaments, BBQs, social hour on Fridays, holiday parties, summer picnics, cocktail parties, and “anything else we can use for an excuse to party” parties
 
 
No international candidates or recruiters please.
Interested candidates should apply through our website at http://jobs.avanceon.com.
 
 
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